We value our customers' satisfaction and strive to provide the best pro services. If, for any reason, you are not satisfied with your selected plan or the quality of service, we offer a refund option. We strongly recommend that you familiarize yourself with our refund policy before making any plan purchases.
How to Request a Refund
If you meet our refund policy criteria, you can initiate the refund process by using the Contact Us form on our website. Our dedicated customer service representative will promptly reach out to you via email to assist with your refund request.
Upon receipt, we will assess your plan to determine the proportion of unused services. Following this assessment, we will notify you regarding the approval of your refund. Expect the refund to be processed and transferred to your account within 5-7 working days.
Refund payments will be processed and transferred through the same payment channel used for the original transaction. Bank charges will be deducted from the refundable amount. The final repayment amount will depend on your plan's consumption history, including the number of queries and checked words, which will be subtracted from the initial plan price.